Maintenance Notification-ASUS WebStorage Windows APP

ASUS WebStorage Windows APP is being maintained since 4 Mar 2021, PM 10:00. (GMT+8) and will not available to use in this period.

If you need to upload/download data, please visit our web version or mobile APP.

We will complete the program as quickly as possible, once the maintenance has been done, we will notify everyone on the blog.

ASUS WebStorage Team

157 thoughts on “Maintenance Notification-ASUS WebStorage Windows APP”

  1. Is ASUS WebStorage back up yet? I’ve been trying to upload 80 photos for over 12 hours and the upload is stuck at the last 23. Any suggestions?

    1. Hi bcdenizen! ASUS WebStorage Windows app has not finished the regular maintenance. Please kindly go to our WEB VERSIONor mobile APP. Thank you so much! If you have encountered any issue on mobile APP, please contact our Customer Service Team: contact@asuswebstorage.com

    2. ASUS WebStorage Windows APP is being maintained since 4 Mar 2021, PM 10:00. (GMT+8) and will not available to use in this period. It is now 2 April and the APP is still not working: is there any indication when the app will be functioning again?

      1. Hi Fok! Sorry for any inconvenience we may cause. Our engineer team is working on it. You could continue using our service on the WEB version or mobile APP as well. If you have any further questions, please provide your ASUS Cloud ID or contact our Customer Service team. Thank you.

    3. We have a month without being able to access any data, indeed in my case i have done a payment for the service and the service degraded. Any time that windows starts, it asked me to log in again and again, and now it doesn´t even recognize my password. Google drive, or other most suitable alternative???.

      1. Hi Lucio. Our customer service team has already contacted you in March. Please check your email box (lucioric2000@hotmail.com) and Junk box/AD box in case you missed the letter. Thank you so much.

    4. Wow, now that i ws thinking to close the app windows without trying to log in, finally the app seems working!.

    1. Hi Hans-Peter Frank. Thank you for your message. If you are using Windows APP, due to the maintenance period, you may not be able to sign in. Please kindly use our web or mobile version. Thank you!

      1. Since the last update performed 10 days ago, it is impossible to login via the windows app

      2. Sorry for the inconvenience we caused.
        The Windows APP will not be able to login or use while this period.
        But you could continue to use our service on WEB or mobile APP.

        Our engineer will do it as quickly as possible, once the maintenance has been done, we will update our [BLOG].

        If you need to upload/download data, please go to our [WEB VERSION] https://www.asuswebstorage.com/navigate/a/#/index or mobile APP.

        If you have any questions, contact us: contact@asuswebstorage.com.

        Best Regards,
        ASUS WebStorage Team

    1. I paid to use webstorage sync on windows but the webstorage sync application still doesn’t work !! You haven’t a customer service to open a service request, I written many email to you without any answer.
      Can i get my money back ??
      Regards

      1. Hi Luigi. Sorry for any inconvenience caused. Our customer service team will contact you A.S.A.P. Thank you so much!

    1. Hi Sir/Madam. Sorry for any inconvenience we caused. The Windows APP is still in the maintenance period. You could continue to use our service on the web version or mobile app. We will do it as quickly as possible, once the maintenance has been done, we will update our blog. Thank you so much for your patient.

  2. Is there an ETA on how soon this will be fixed? Also, wouldn’t it make sense for ASUS to leave a notification on the desktop app about this? I had to do so many searches to find this little note and I’m not even sure it is related to my issue of not being able to remain logged in.

    1. Hi! Our engineer team is still working on it. I suggest that you can go to our web version or mobile APP to upload/download your file!
      We will do it as quickly as possible, once the maintenance has been done, we will update our blog

  3. Ahhhh…so it wasn’t just me..I tried resetting my password 3x….
    Mobile app is affected as well?, because that hasn’t worked either

      1. I had to uninstall and reinstall as it would get stuck on the splash screen.
        So now I have the Android app working again..just waiting on the windows app.

      2. Hi, Like others commenting I was really confused with this problem, changed my password, and kept logging in to be rejected almost immediately. Having updated my subscription recently have to say that this level of service is disappointing. It’s been 5 days and the question we’re all asking is how much longer??

      3. Sorry for the inconvenience we caused.
        The maintenance of the Windows APP will not cause your data to lose, please don’t worry.
        The Windows APP will not be able to login or use while this period.
        But you can continue to use our service on WEB or mobile APP.

        Our engineer will do it as quickly as possible, once the maintenance has been done, we will update our [BLOG].

        If you need to upload/download data, please go to our [WEB VERSION] https://www.asuswebstorage.com/navigate/a/#/index or mobile APP.

        If you have any questions, contact us: contact@asuswebstorage.com.

        Best Regards,
        ASUS WebStorage Team

  4. Hello,
    Does it mean that when you work on a file on your PC, this one is not uploaded to WebStorage Cloud space since March 4th. ?
    Anyhow, this seems a very long delay for a maintenance activity.
    Could you highlight us on the issue you are facing ?
    Do we have a risk here to loose data or to have data leaked and catched by an intruder so that it takes so much time to recover ?
    Thanks

    1. Sorry for the inconvenience we caused.
      The maintenance of the Windows APP will not cause your data to lose, please don’t worry.
      The Windows APP will not be able to login or use while this period.
      Our engineer will do it as quickly as possible, once the maintenance has been done, we will update our [BLOG].

      If you need to upload/download data, please go to our [WEB VERSION] https://www.asuswebstorage.com/navigate/a/#/index or mobile APP.

      If you have any questions, contact us: contact@asuswebstorage.com.

  5. Since they are repairing the windows version (for days !!!!), They should increase the update speed to the cloud (and download) which is minutes, when it should be seconds.

      1. It’s not so much that it’s unavailable but that the error message the app displays about invalid credentials is so misleading. I like others have changed passwords in an attempt to correct a non-existing problem. You need to build in a different message to say that the app is unavailable so we aren’t all wasting our time. Thanks David H.

      2. Hi David. Thank you for your comment. We have posted a Maintenance Notification that mentioned the Windows APP will not available to use during this time.
        We’re sorry about any inconvenience caused. Our Engineer is working on it and will do it as quickly as possible, once the maintenance has been done, we will update our BLOG.

        If you have any questions, contact us: contact@asuswebstorage.com.

  6. I think it’s being delayed too much. In fact, I usually use automatic sync storage through Windows app rather than updating to web or mobile…..

  7. I think it’s being delayed too much. I usually use the data sync through the Windows app, but…
    Do you have any future plans for recovery of the system?

  8. I have been unable to sync for almost a week… What is going on with this. Please provide daily updates as to status of repairs!!!

  9. Can you please tell me why I am paying for a service I am not receiving? I am a fairly new customer, less than 1 month, and it is not doing what I paid for? Is there going to be compensation for this outage? Or should I look elsewhere for my cloud storage?

  10. How can you call this Maintenance? This is an Outage and a Major Outage in fact. My entire backup service has been down for over a week – longer if I check when the CONTINUOS backup actually started to fail. Hopefully you are doing a re-build because there are several things that need, repair – no need fixing. 1, Continuous Backup must be continuous and reliable. 2. We need to be able to delete unwanted files (that have already been deleted from my device). My Continuous Backup is filling up with files that I no longer need. Will this last issue be fixed now? I assume we will be compensated for this outage?

    1. Hi there, sorry for any inconvenience caused. Our engineer team will do it as quick as possible, once the maintenance has been done, we will update our BLOG.
      1. If you have already deleted the backed-up data on your PC local, you can go to our WEB version to delete it while the Windows APP maintenance period.
      2. If you have any further questions, please contact our customer support team: contact@asuswebstorage.com

  11. Hello,
    Could you please tell us what is really happening here rather that answering (always) with the same message ?
    Is it a machine that answers here ?
    What is the issue you are facing exactly and what are its impacts on our data ?
    We are paying for a service and you need us explanations !!!!!!
    Regards

  12. Hi,
    I agree with Veronique. We are customers, and deserve an explanation about a one week outage.
    Redgards

  13. Its March 11th, and still cannot use the app! Are you guys doing maintenance or reinventing cloud storage? This is terrible!

    For-sure once my plan expires – I will NOT BEING RENEWING! Google here I come!

    ASUS get your act together and fix the damn service!

    This makes no damn sense! Are you guys running a business or a circus?

  14. As other comments have stated, it would be good to know why the service we are paying for is taking so long to bring back up. Also, the advice to use the web app isn’t that great, as it keeps hanging up on large batches of files.

    1. Hi Jace! Thank you for your feedback. I understand that the Windows APP took days for maintenance may cause inconvenience. Our engineer team is doing it as quickly as they can. If you are facing an issue with the web version, I suggest that you could use our Mobile APP. Also, please contact our customer service team: contact@asuswebstorage.com to get more assists to fix the issue that you are facing on the Web version.

      1. In my case i have just renewed the contract. Well are my family saying that i take bad financial decissions.

    2. Yes, I say the email then. the indication was to keep posted in the blog for checking updates. I now am using to close message when the sign in pupup comes at computer startup. How i am desperated, it is issue of a neglectable month, or two, only, for the app to be online. I don’t want a brand new app now, only one that logs in automatically.

  15. Hi, I’m paying for the cloud service for my law firm (year plan), if you can not bring the service online into 1 day more, you need to at least send an email/app information about it.

    If you cant answer those questions, feel free to contact us to a lawsuit against Asus Web Storage:
    – ¿What is the real cause of the problem (no service from 04/03/2021)?
    – You, as a consumer ¿Has you been informated about this issue personally to your registered email?

    If you wish to contact us and take this to the court in your country, send an email to dguzman@mmsabogados.cl

    1. Hi David! I’ve forwarded your valuable suggestions to our Product Dep. and it would be our future direction of improvement.
      Sorry for any inconvenience caused. Please contact our customer service team for more assists: contact@asuswebstorage.com

  16. Its March 14th. I still can NOT use my desktop app. What a suffer. I paid for this service and have been a royal paid customer since Webstorage lunched.

    Would you please tell us what is going on?

    1. Hi E.G. I’m sorry for all the inconvenience we caused. Our engineer is still working on it. Don’t worry, once I got any updates, I will post the notification on the blog as well.

    2. I can log in but then it boots me out in 2 minutes…I also am patiently waiting for a fix..I understand the app and web portal are working now but one of the key reasons I purchased it was for the Windows app running in the background of my PC.

      1. Hi Darryn. Sorry for the inconvenience caused. Our engineers are still working on it. Would you please contact our customer service team (contact@asuswebstorage.com) by your ASUS Cloud account? Thank you so much!

    1. Hi EG. Thank you for your comment, the comments may take time to process manually, I’m sorry for any inconvenience caused.
      If you have any questions related to ASUS WebStorage, please contact our customer service team: contact@asuswebstorage.com

  17. What a lousy job. At least ASUS could have informed the user about going off. I´ve been trying and trying all week, even reinstalled the app, went through windows firewall. Informing an update that cuts off the service for more than 10 days in a blog I didn´t even know existed. Shame on ASUS

    1. Hi Benardo! Sorry for any inconvenience caused during the Windows APP maintenance period. You could upload/download your files via the WEB version or mobile APP. If you have any questions, please contact our customer service team: contact@asuswebstorage.com

      1. At the very least, please tell us what happened to the Windows app and when it will be completed.

      2. Hi Yuichi. It’s big one-time maintenance of the server, and our engineer is still working on it. If you have any further questions, please contact our customer service team: contact@asuswebstorage.com

  18. Hi, I have done what you said by sending an email to your customer service team but I got back a completly useless email. Why is it that you find out a company is shitty when an issue arrises. A good company, a great company, a company who values it’s customers will tell the truth about the issue, however a shitty company who distrusts and devalues their customer base will lie and tell porky pies about the issue.
    Here is the reply to my email I sent you.
    ———————————————————————-
    Dear Valued Customer,
    Sorry for the inconvenience we caused.

    If you have any questions, contact us: contact@asuswebstorage.com.
    Best Regards,
    ASUS WebStorage Team
    ———————————————————————-

    What a load of old cobblers. A unrealistic “sorry for the inconvenience” and for me to email customer support for any questions. I had sent you a question!!!

    4th of March it’s been down for and in these last 2 weeks NOT 1 single message of the reason why on this blog.
    The last time a company did this to me was a company who decided to rip off their customers and close the company with no recourse. Please tell me this is not happening here.

    What is even worse is that you are still allowing the downloads of the Windows PC App, so many new customers who have brought cloud products are not being told of the problems and you are just leaving them there with signin errors with no actual offical service intrupption message.

    You can ignore this reply and this will prove you are a shitty compamny for which I shall find another cloud provider.
    You can reply to this reply with your crappy “Sorry for the inconvenience we caused.” cut and paste reply which will just show you hate your customers and are just taking their money.
    You can become a good company and actually tell the truth to your customers to help build yourselves into a great company.

    I shall let you decide but I guess it will be number 2

    1. Hi, captzeanie2016. I would like to help you to check and issue this case, could you please provide your email sender to me?

      1. Are you serious admin?! what case its everyone, don’t make it this person is the only one with issues!! NO ONE CAN USE YOUR WINDOWS APP, NO ONE!!

    1. Hi Waves, sorry for the late reply 😦 To check and reply to all of the comments needed takes time to process. I’ll do my best to help you and answer your question. If you have any further questions, please contact our customer service team: contact@asuswebstorage.com

  19. Can you provide a date of when this will be resolved otherwise I’m going to request my money back and take legal action, the only truth is you must of been hacked

  20. Totally agree. This is unacceptable. And what makes it more so is the lack of information. 12 days downtime already for a crucial backup system with no info on what the problem is, and no info on when, or whether it will return. I signed up to this system having bought an Asus laptop. I renewed subscription a couple of months ago. I should have checked them out before renewing. Found this page on (UK) Trustpilot.
    https://uk.trustpilot.com/review/www.asuswebstorage.com
    So it was awful before this shambles. Live and learn!!

  21. Absolute disgrace no reply from admin, no date, no fix, i will be cancelling, the communication is appalling

  22. IS YOUR APP WORKING OR NOT, MINE IS NOT??????????????????
    I contacted that email and no reply after 10 days!!!!

    1. Hi EG, Please provide your email sender to me so I could escalate your case to our customer service team properly.

  23. Interesting. I have posted two replies here yesterday, one to the main post and one to another thread. They simply do not appear. So you choose to block my comment?
    So when will the window APP be up? I have been waiting for like two weeks like other angry customers and should I tell myself “no hope it will never be up again” and ask for my money back?

    1. Hi HT! Please kindly provide your email address so I can escalate your case to our customer service team. However, our engineers are still working on it, I will post here when I got any updates! Thank you so much!

      1. You don’t need our email addresses as you fully know why the system has been down for 16 days now. Just fix it or give us all a refund for your failures.

        I used to think ASUS were a great company with great company service but your just showing contempt for us customers. How difficult is it for you to say the problem is …..
        1) The Windows App Auth server is down…
        2) We have been hacked and your data has been stolen
        3) Engineer is on a hourly rate so won’t be finished until XMAS 2021
        4) We are unable to fix the problem but scared of telling the customers because they might all leave.
        5) Engineer is drunk
        6) Maggie in accounts is having an affair with the engineer and his mouse has got stuck somewhere so he can not fix anything

  24. Terrible service. All questions are answered by a chat bot. Even through the browser there is no way to work. Writes that 0 bytes are available to me.

    1. Hi Lex! I’m a real person! Could you kindly provide more detailed info on your question to our customer service team (contact@asuswebstorage.com)? 1.Which client you use? (Web, iOS, Android, etc.) 2. The detailed operation steps 3.Your ASUS Cloud ID 4.The failure Date & Time & Your Time Zone 5.The error message of screenshot

  25. 14 days with no information, no update, nothing. Just a none working app that is useless.. Disappointed..

    1. Hi there! Please kindly provide your email address, I’ll escalate your case to our customer service team and reply to you A.S.A.P. Thank you so much!

    2. All I got back from customer service was a single sentence reply saying sorry for any inconvenience and if I have any questions I should email them. Trying to talk to a brick wall seems easier at the moment.

      The worst thing though in my opioion is that they have not removed the Windows APP from the download area or even put a message up on the main site saying about the outage…..

      Imagine all these 1000’s of new customers signing up, downloading the windows app then keep getting “can not sign in messages”, so they keep trying to change their passwords to no avail, so then email customer support asking what the problem is and then getting just send a single line reply saying “sorry for any inconvenience and if I have any questions you should email customer services”

  26. Hi, is the engineer actually working or is he at home getting drunk….

    Perhaps you might like to ask him what the actual problem is andn let us all know.

    PS, Does anybody recommend a decent cloud storage company other than Dropbox and OneDrive??

  27. Still looking for an update on the Windows client for ASUS Web Storage. The files I would like to upload are on my Windows 10 workstation, not on my Android devices.

    1. Hi there, our engineers are still working on it, once the maintenance has been done, I will post a notification here. However, you could upload your files via our Web version on your Windows workstation! If you have any questions, please contact our customer service team: contact@asuswebstorage.com

  28. I did see something yesterday that alleged Acer was caught up in a ransomware attack. Has ASUS suffered the same and is that why it’s taking so long to sort out ??? If so you need to be upfront with your paying customers as we are going to be really annoyed when the truth gets out.

    1. Hi David! Thank you for your concern. As an administrator in this community, I hereby certify that the ASUS Cloud and our ASUS WebStorage service did NOT get any attack from the hackers or ransomware various. And I did not encourage people to separate any fake rumors or unidentified information and we reserve the right to proceed with legal action against this. Thank you for your cooperation.

  29. Hi, it’s over 2 weeks now. Can you please let me know what is the issue and when it’ll work again? For a cloud service outage of 14 days for Windows 10 platform is not acceptable.

    1. Hi there. Our engineers are still working on it. Please don’t worry, you can continue to use our service on the WEB version and mobile APPs. Once I got any updates, I’ll post here as soon as I can. If you have any questions, please contact our customer service team: contact@asuswebstorage.com or provide your ASUS Cloud account so I can escalate your issue to our CS Team. Thank you 🙂

      1. Completely agree. I had the same experience and it’s working well for me. Told customer service they should do a widespread communication….and nothing seems to have happened.

  30. Es ist schlicht und ergreifend erbärmlich, wie lange Sie Ihre Kunden mit einem “Wartungsproblem” zum Narren halten. Für eine Firma mit Weltgeltung kein Aushängeschild! Ich werde mir nach Ablauf meines ABOs etwas überlegen müssen.

  31. Longest downtime in history, are your “engineers” a bunch of high school students? I better start moving my data somewhere else, after almost a month of down time with no proper “heads up” to your customers, it raises so many questions regarding data integrity and reliability.
    There is no way this is a planned/scheduled downtime, it sounds more like some one made a big mistake and you have no idea how to fix it or what happened.

    1. Hi there. Please do not worry, you could continue to upload/download your data by using our Web version or mobile APPs. If you have any further questions, please contact our customer service team: contact@asuswebstorage.com or provide your ASUS Cloud ID so I can be able to escalate your issue to our CS Team sooner.

  32. Dear ASUS, Your last Windows application 2.6.5.694 does not save the password.
    It connects and 10 seconds later disconnects.
    No synchronization possible!

    Please fix your app!!!

    1. Hi there. Our Windows APP is in the maintenance period currently. You could continue to use our service on the WEB version or mobile APP. If you have any questions, please contact our customer service team or provide your ASUS Cloud ID so I can escalate your issue to them. Thank you so much!

  33. Checked in with contact@asuswebstorage.com and only 6 days till they can answer my customer service concerns. This is ridiculous level of service for a technology company like ASUS. What’s going on? Any reputable company provides a real costumer response in 2 business days.

    1. Hi Chris. After checking, your email has not been translated to our customer service system due to some email agent temporary issue. We are sorry about the late reply! I have escalated your issue to them and you will be contacted A.S.A.P. Thank you so much!

  34. It is over three weeks now, with no end in sight.

    Yes, I know that I may continue to upload/download my data by using your Web version or mobile APP, but that causes me inconvenience.

    In the interests of your commercial reputation and good customer relations, you should really offer us more information.

    And to make up for my inconvenience, perhaps you could also offer an extension to my current subscription period equal to (say) 10 times the length of this downtime.

    1. Ji Jed. Please do not worry, once I got the update, I’ll notify everyone as soon as I can. I understand that some of the users are really used to use our Windows APP. 😥 That’s why we need to maintain our APP for better service.

  35. Dear ASUS,

    The service is now down for more than 3 weeks!
    And please do not reply that it is possible to upload files via Web version, since it is not an automatic solution. Backup where the user has to upload he files manually is not something the users paid for and not something than can be called “web storage service” in 2021.

    Please answer when can the users expect the return of your service?

    Best regards,

    1. Hi Nagy! We are sorry for any inconvenience caused. I understand how important and convenient the AUTO-sync on the Windows APP it is. Our customer service team will contact you A.S.A.P. Thank you so much!

  36. It’s taking nearly a month right now and my subscription is about to expire. Clearly I couldn’t download large files via web version, and the only way I can transfer all my files is through windows app. Could you have a clear timeline when the app will be online? I’ll not be renewing my subscription, and if ASUS couldn’t resume windows app before my subscription expires, I will take legal action against your company.

    1. Hi there. We are sorry for any inconvenience caused. Please kindly provide your ASUS Cloud ID so I can escalate your issue to our customer service team. Thank you so much!

  37. Please give me a clearly time line on when windows app will be back online. My subscription is about to expire and I couldn’t download any large file from web version. If I fail to transfer my files before my subscription expires and ASUS deletes all my files, I will take legal actions.

    1. Hi there. Please kindly provide your ASUS Cloud ID so I can escalate the issue to our customer service team A.S.A.P. They’ll assist you to solve this issue. Thank you so much!

  38. As of 28 March 2021: Is the ASUS Windows WebStorage APP functioning yet? The APP provides automated BackUPs, and Sync capability for Cloud BackUPs. I know how to use the browser storage capability but that is unacceptable as it is totally manual.

    1. Hi Richard. Sorry for the inconvenience caused. Our customer service team will contact you A.S.A.P.

  39. I migrated from Google Drive to ASUS Web Storage, but my patience is running out, after almost 1 month without service !! I can’t be manually updating files every day, this is ridiculous !!
    Do you have an estimated date to solve the problem with the Windows application?
    Unless they can restore service before April 6, I will ask for my money back. It is a pitty, your app was really fast

    1. Hi groowconsulting. Sorry for any inconvenience we may cause in the Windows APP maintenance period. Our customer service team will contact your A.S.A.P. Thank you so much!

  40. As it’s coming up to an anniversary day soon, is there going to be a party?
    Perhaps we could sync up on the 4th April.

  41. My account will be expired in 7 days. I have long planned to cancel my subscription but your APP has been down for a month! I can’t transfer my file. Will ASUS extend my subscription until I your app comes back online and allow me more time to transfer my files?

    1. Hi there, I have escalated your case to our customer service team, they will contact you A.S.A.P. thank you for your message!

  42. I can’t believe the Windows APP is still down many weeks later. I’m in shock. I will not renew in June – date of my expiration. I lost my faith.

    1. Hi Joao. I’m sorry for any inconvenience caused. Our customer service team will contact you A.S.A.P. Thank you.

      1. Hello Elliot. The issue has been solved now. Thanks for your help. Nevertheless, this was an embarassing situation for Asus Webstorage.

  43. Good morning.

    I wonder if maintenance of the synchronization app for desktop/PC is already functioning normally or if it’s not, what the return prediction is, because it’s been over a month that hasn’t worked.

    Thank you.

    1. Hi Marcelo. I’m sorry for any inconvenience this may cause. Before the maintenance has been done, please continue using our service on the WEB version or mobile APP as well. Thank you so much for your patient.

  44. This is ridiculous it has been one month now that I cannot use the desktop app. If this continues for the next few days I will ask for my money back. You are building a very bad reputation.

  45. I too took advantage of the promo to get 1TB of storage for a discounted price. I am having the same problem as everyone else: the windows client will not stay logged in. It is beyond ridiculous that this problem has existed for a month. You should not sent out promos for your product if your product is broken, and your product is broken.

    1. Hi RSW. I’m sorry for the inconvenience we may cause. I have escalated your issue to our customer service team. You will be contacted A.S.A.P. Thank you for your patient.

  46. is this related to the security incident you had ? is there in any way our personal data got jeopardize and stole ? I dont see any other reason for this lack of service that bad working ethics and bad company reputation

    1. Hi Pedro. I’m sorry for the inconvenience we may cause. This is regular maintenance for Windows APP and not related to any other issue you might worry about. We are following the role of GDPR, please do not worry about your data security or personal data. Thank you for your concern.

  47. Is this ever going to be fixed? After this much time I have lost confidence that your engineers have any clue what they are doing.

    1. Hi Eric. ASUS WebStorage for Windows APP is in the maintenance period. We would like to provide higher quality and stable service to our users. Please be patient and continue using our service on the Web version or mobile APP. Thank you so much.

  48. I have the same problem, The asus webstore desktop app is not working for me and it has not worked for more than a month. Where can I request my money back?

    1. Hi Helena. Sorry for any inconvenience caused. Our customer service team will contact you A.S.A.P. Thank you so much.

  49. Hello, it has been 1,5 months now that I cannot use the desktop app. I did the subscription to have a desktop app which will sync automatically, I cannot even log in to the app anymore it rejects the login attempts. I am using your storage for work purposes and I am losing lot of time to manually upload all my files. This is the 3rd message that I am leaving here and still no one has responded to my request. Can you please inform me regarding the refund options that you have.? Is a disgrace to take so much time to fix an app, totally unprofessional and your answers are like you are a politician, not answering a very straight forward question WHEN YOU WILL FIX THE APP. We know that the engineer is working on it, we need to know when she/he will finish. Very simple.

    Thank you

    1. Hi Achile. Sorry for the inconvenience caused. Our customer service team will contact you A.S.A.P. Thank you so much.

  50. It is unconcievable that a maintenance period would last more than 40 days. For this kind of service, 1 day would be hardly acceptable, unless you are going to provide extraordinary, world-unique new features… but this does not seem the case.
    Speak (write) clear: what happened to “our” webstorage service?

    1. Hi Simone. I’m sorry for the inconvenience we may cause. I understand that the Windows APP maintenance is hardly acceptable for everyone. Our engineers are working on it just to improve the service. Before this, you can go to our WEB version or mobile APP to continue using our service. Thank you for your patience.

  51. It is well over six weeks now, with no end in sight.

    Yes, I know that I may continue to upload/download my data by using your Web version or mobile APP, but that causes me inconvenience. It is the Windows app that I need, automatic uploading.

    You should really offer us more information; your customer relations seems very bad indeed.

    Is our data really safe? How can we trust you after an outage of so many weeks, with no end in sight?

    Whatever … to make up for my inconvenience, and it an attempt to indicate your sincerity in this matter, perhaps you would offer an extension to my current subscription period equal to 100 times the length of this downtime.

    Or do you advise me to move to a reliable service?

  52. For those who have been following this post – as a few others have mentioned, I have now been able to get my ASUSWebStorage Windows app to log in and sync again as of yesterday, 4/20. ASUS has not made any announcement about the maintenance being complete, so it may break again. But as of now it is working again for me.

    This whole experience demonstrates total incompetence and unacceptable customer service by ASUS, but at least it may be behind us for now.

    1. I completely agree with you, Eric. What a total disaster and an unprofessional company Asus is. Even when they fix their almighty mess, they don’t even publish it! I can’t express strongly enough how useless they are.

      They may have fixed the issue and the Windows App is syncing again, but it is going around and around and around. This is an old issue they had before whereby it doesn’t stop syncing: it just keeps re-syncing everything that has already been synced time after time. This is frustrating because it uses up memory all the time it is running needlessly.

      I think it is in everybody’s best interest to find another provider who has a reliable platform, at least some level of customer service, honesty and integrity: all things lacking very much from this bunch of amateurs.

  53. It looks like the issue has been solved in Italy, as well.
    I would suggest to go through the “forgot password” procedure in order to make de desktop app start again.

  54. Forgot about ASus Webstorage handy remote drive storage feature that provides a remote networking link to the onine webstorage without the hassle of needing local storage. Works like Google Drive (corporate) version of cloud drive storage. Download from asus webstorage website via their downloads page under Add-Ons as “Remote Drive”. Works slick and can deep six the clunky webstorage desktop app!

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s